Once we have successfully addressed your inquiry, we will be pleased to help you with the specific service you want us to move forward with. To streamline this process, please respond to the live ticket with the following details:
Your full name:
Company name if applicable:
Billing address, and return address if different:
Phone number:
Additionally, we request that you send or deliver your units to us using a tracked method to guarantee their safe arrival. If you are nearby and prefer to drop off your items in person, please arrange a specific day and time for us to be available to receive your work.
We will generate and send your invoice in response to your ticket. If it does not appear in your inbox within the designated period, kindly check your spam folder. You can settle this invoice through bank transfer—our banking details will be included at the bottom of the invoice—or via a payment link for credit card transactions, which we will send separately upon your request after the work is completed. Once we receive your payment, we will either return your finished work to the address you provided or inform you that it is ready for collection at your convenience.
Please be advised that we are strictly following your instructions; we cannot guarantee that the service you are agreeing to purchase from us will sufficiently resolve the issues with the vehicle in question. This critical work must be performed in conjunction with the vehicle, and we do not offer refunds for services rendered based on an incorrect diagnosis. We stand by the quality of our work, but any interference, including the disassembly of modules or software alterations, will void any warranty terms that have been established.
Please be advised that we are strictly following your instructions; we cannot guarantee that the service you are agreeing to purchase from us will sufficiently resolve the issues with the vehicle in question. This critical work must be performed in conjunction with the vehicle, and we do not offer refunds for services rendered based on an incorrect diagnosis. We stand by the quality of our work, but any interference, including the disassembly of modules or software alterations, will void any warranty terms that have been established.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article