​Where do I need to log in, and is this necessary?

Understanding the Login/Register Functionality for In-Store Transactions

Welcome to our customer support knowledge base! We want to clarify the purpose of the Login/Register functionality on our website, as well as how it relates to ticket enquiries and purchases.

In-Store Transactions Only:

The Login/Register feature displayed above is specifically created for customers conducting transactions in-store. This implies that if you are buying items or services directly from our website, you can utilize this option to enhance your shopping experience. However, it is crucial to understand that this feature is not linked to tickets.

 Ticket - Enquiry Transactions

For any issues related to tickets whether it’s regarding a purchase, or any other enquiries we encourage you to utilize our customer service portal. This dedicated platform is designed to handle all ticket-related matters efficiently. By using the portal, you can keep your inquiries organized and separate from your regular email communications, which can often become cluttered.

Benefits of the Customer Service Portal

When you use the customer service portal, you gain access to a centralized location where you can view both current and past inquiries. This allows you to track the status of your issues easily and ensures that you have all the information you need at your fingertips. While communicating through your email provider is certainly acceptable, the portal offers a more organized approach to managing your ticket-related questions.

In summary, remember that the Login/Register functionality is strictly for in-store transactions, while the customer service portal is your go-to resource for all ticket inquiries. We appreciate your understanding and are here to assist you with any questions you may have!